Mar 28, 2024

Assistant General Manager

  • Team Sheeper Inc
  • Menlo Park, CA, USA
Full time Pool Manager

Job Description

This position is a full-time professional management position and is an integral member of our management staff. All employees are expected to adhere to the company’s core values and promote a culture of inclusivity and diversity, service to each other and to our patrons, hard work and dedication, and creating a fun and safe environment for all to enjoy. The Assistant General Manager position directly oversees the Lifeguard department and may be required to perform the responsibilities of a Lifeguard or the Manager on Duty while at the facility.

The position requires the ability to lead by example and to set the standard for all employees to follow. This Assistant General manager should be able to work independently or in a team environment, work well under pressure, problem solve, communicate professionally and effectively, manage projects, and lead, motivate, and inspire others.

The Assistant General manager reports directly to the General manager.

Specific Responsibilities Include (Other duties may be assigned):

  • Management of the Lifeguard department and ensure all state or local requirements are met and all company standards, policies, and procedures are followed.
  • Recruiting and hiring of Lifeguard staff.
  • Create and staff a Lifeguard schedule per company policy and procedures that will provide safe and adequate coverage for all pools.
  • Manage Lifeguard staff to ensure meal and rest  breaks are taken in accordance with state and company requirements.
  • Review, correct, and approve Lifeguard staff payroll promptly per company policies, procedures, and standards.
  • Conduct annual Lifeguard staff reviews and work with staff to identify future goals and to develop a path of growth for staff.
  • Motivate and mentor staff to ensure a dedicated, enthusiastic, and positive work environment.
  • Review and update the Lifeguard Handbook as necessary.
  • Develop, review, and update LIfeguard Department policies and procedures.
  • Develop, conduct, and document monthly in-service trainings for the Lifeguard staff.
  • Monitor and order Lifeguard department equipment and supplies such as uniform, first aid kit supplies, AED pads and batteries, Taylor Test reagents, rescue tubes, handheld radios, etc.
  • Conduct and document Lifeguard skill audits.
  • Conduct and document multi-department facility-wide EAP drills.
  • Understanding of company systems including Paylocity, Perfectmind, WhenToWork, and Breezy.
  • Attend and participate in any required or pertinent company meetings, trainings, committees, or events.
  • Communicate promptly and effectively to staff any new or updated information, policies, procedures, standards, or expectations.
  • Work collaboratively with other departments to ensure operational needs are met.
  • Presents a professional appearance and attitude at all times, and maintains a high standard of customer service.
  • Enforce all company policies and take corrective actions when violations occur. 
  • Performs various maintenance and cleaning duties when necessary, or as directed, to maintain a clean and safe facility.
  • Respond to and resolve customer complaints and comments and uphold the company’s customer service standards
  • Step into the Lifeguard role as necessary.
  • Step into the Manager on Duty role as necessary.

Certificates and Licenses:

  • High School diploma or equivalent required; an Associate degree, preferred
  • Minimum 2 years experience in a similar position at a public or private pool or equivalent setting; or experience as an assistant manager
  • Solid people management and development experience, including hiring and evaluation
  • Lifeguard for the Professional Rescuer, AED, First Aid
  • Certified Pool Operator (CPO) certified or in agreement to certify within 60 days of hire. (2 day course, paid for by company upon successful completion)
  • Lifeguard Instructor, preferred

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