5 Cities Swim School is a learn-to-swim school specializing in Water Safety education. Our comprehensive curriculum teaches much more than basic swimming skills, empowering students with confidence in and beyond the water.
We’re proud to come to work knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the intersection of sport and child development.
At 5 Cities Swim School, we’re on a mission to help children attain a premium swim education. We’re seeking an experienced General Manager to own the strategy and delivery of our services to our local community. Specifically, we are looking for a leader to drive our business operations and growth, owning (i) company systems, (ii) customer experience, and (iii) talent development.
As the team leader, your presence represents our culture of excellence and infectious passion for the industry. You will manage 30+ employees and interact with hundreds of parents and children onsite each week.
Deeply understand our customers, industry trends, and business drivers to manage operations and advocate for new opportunities
Promote a strong culture; a supportive, inclusive environment that is built on our values
Own quarterly growth objectives and the annual business roadmap
Create and execute a plan for staff development and performance review
Maintain the facility
Minimum
Demonstrated success in customer service or client relations
Proven experience managing a team, including hiring, training, and performance management with great references
Experience with budgeting and financial reporting
Passion for working with children, instructors, and families
Ability to cultivate a family-friendly and enthusiastic environment
Ability to obtain Lifeguard Certification and Certified Pool Operator license within 60 days
Ability to work weekends
Bachelor’s Degree
Preferred
2+ years of management or leadership experience
2+ years of experience working with children
Pay range: $70,000 - $80,000
Payment frequency: Annual
This role is eligible for additional bonuses tied to performance.
Responsibilities
Ensure staff consistently adhere to 5 Cities Swim School’s Core Values during interactions with customers and colleagues.
Maintain high levels of customer satisfaction proactively and professionally.
Educate families about the Learn-to-Swim program and our values.
Oversee the Office Manager, instructors, lifeguards, and contractors/vendors.
Lead all aspects of staff management - hiring, training, mentoring, and scheduling.
Review and approve staff schedules, attendance, and timesheets.
Handle staff disciplinary actions and performance management in alignment with company policies.
Create and manage your weekly schedule to meet the school’s operational needs.
Maintain the interior and exterior of the facility to align with brand standards for cleanliness, safety, and overall appearance.
Review incident reports and take appropriate action to ensure staff and customer safety.
Build, manage, and adhere to the school budget, ensuring financial goals are met.
Process payroll and ensure accuracy in financial reporting.
Oversee reimbursement partners, payment schedules, and accounts receivable processes.
USSSA Certified Fundamental Swim Instructor
Certified Pool Operator (CPO) Certification
CPR and First Aid Certifications
Key Competencies
Clearly communicate goals, and build skill and confidence in team members.
Role-model performance standards, provide coaching, and craft personalized development plans.
Resolve conflicts effectively, clarify roles, and celebrate successes to foster a positive team culture.
Model exceptional customer service behaviors and build strong relationships with the community.
Track customer service metrics, identify trends behind feedback, and implement solutions.
Inspire the team with a compelling vision for customer service excellence.
Manage daily operations, including scheduling, goal-setting, and budgeting.
Set and track key performance indicators, aligning staff and operations to achieve targets.
Communicate clearly, consistently, and professionally in both verbal and written forms.
Build trust by showing genuine interest in staff and customers and maintaining professionalism at all times.
This job description is not exhaustive and will be adjusted as needed. The General Manager may be required to perform additional duties to meet the evolving needs of the business.
Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.
Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
5 Cities Swim School is a learn-to-swim school specializing in Water Safety education. Our comprehensive curriculum teaches much more than basic swimming skills, empowering students with confidence in and beyond the water.
We’re proud to come to work knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the intersection of sport and child development.