May 14, 2019

12748 - Aquatics Administrative Assistant

  • EXOS
  • San Mateo, CA, USA
Part time Other

Job Description


EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.


EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals.


We're seeking an Aquatics Administrative Assistant  to join our team. As our new  Aquatics Administrative Assistant you will:

  • Create schedules for  Swim Instructor and Aquatics Service Desk Staff
  • Assist in new swim lesson instructor staff member orientation, staff training, and performance reviews
  • Act in a leadership role in the absence of the Aquatics Director and/or Assistant Aquatics Director
  • Assist members and non-members with registration for swim lessons and swim team programs
  • Receive and process registration fees
  • Supervise the  Aquatics Desk staff with organization, customer service and establishing best practices for the administrative side of all our Aquatic programs
  • Assist with keeping members, participants and all club staff informed of changes to the schedule, cancellations, rentals and any other events
  • Schedule additional staff when demands are high
  • Highly focused on customer service and on improving the overall efficiency of the aquatics programs
  • Take all necessary steps to solve member problems, complaints and concerns
  • Other tasks as assigned


Required Qualifications:


  • Minimum of  1 year of supervisory experience
  • Minimum of 1 year of customer service
  • Minimum of 1 year of swim lesson instruction and building curriculum & swim team structure
  • Minimum of 1 year of computer knowledge (Google calendar, Word, etc)


Preferred Qualifications:

  • 2 years or more experience in Aquatics
  • Accuracy and attention to detail
  • Strong knowledge of teaching progressions for children and adults
  • Experience with Team Unify and/or other scheduling software programs
  • Superior communication skills and the ability to relate to diverse populations
  • Enthusiastic, responsible and team-oriented
  • Current Red Cross certification (AED, CPR, First Aid, Coaches Water Safety or Lifeguard)


Physical Requirements:

  • Candidates applying for this position should be able to occasionally lift up to 20 pounds unassisted
  • Frequent walking, sitting; bending, stretching, lifting, pushing, pulling and squatting are movements performed daily
  • Ability to work both indoors and outdoors in extreme weather changes

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at: 


Attention: People Operations, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050


Apply Now