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K&B Sportswear is looking for a full-time Customer Service and Operations Specialist to help service customers on-line, in store, and at field events. In addition, we are seeking a self-motivated candidate with a strong attention to detail to maintain store and field operations, including inventory, shipping, reporting, and invoicing efforts. Customer Service and Operations Specialist Responsibilities include, but are not limited to: Assist customers in our retail store, our on-line store, by telephone, and at weekend and evening vendor events and provide top quality customer service Process customer orders accurately and in a timely manner Manage necessary Administrative Assistant and Receptionist duties as needed in a thorough and detailed manner Manage/track team and individual orders from order entry through delivery Manage/Organize Operations in the store regarding existing inventory, and assist with new inventory delivery procedures Pack/unpack for weekend swim meets and evening swim team sizings Answer customer questions/concerns/issues at our call center / store with a complete focus on quality customer service and a positive outcome Some weekends and weeknights are required to work at off-site swim meets and swim team sizings Overtime hours may be available during our busy summer and fall seasons Flexible hours may be available after successful onboarding Travel 10%. Customer Service and Operations Specialist Qualifications: Associate's Degree or Higher 2-5 years retail and customer service representative experience required Operations experience required (inventory, shipping, reporting) Strong interpersonal and communication skills Ability to effectively prioritize and manage multiple tasks Strong Administrative Assistant skills required Ability to handle multiple customer calls to our call center / store Excellent written communication skills including the ability to independently compose correspondence Computer literate Ability to effectively respond to questions from customers Valid drivers license needed Swimming experience or knowledge is a plus Location: Northborough, MA Please email your resume and letter of interest to info@kbswimandsports.com