Swim School Customer Experience Specialist - Pool Deck Ambassador

Job Summary
Join our vibrant team as a Swim School Customer Experience Specialist – Pool Deck Ambassador! In this lively and dynamic role, you will be the welcoming face and friendly guide for our guests, ensuring every visit is safe, enjoyable, and memorable. Your enthusiasm and excellent communication skills will help create a positive environment where children and adults alike feel confident and cared for. As a brand ambassador on the pool deck, you’ll manage guest interactions, oversee safety protocols, and support our mission to deliver exceptional survival-first swim training. This position offers an exciting opportunity to combine hospitality, program management, and customer service in a fun, energetic setting.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Assist with check-in procedures and registration processes.
• Monitor the pool deck to ensure safety rules are followed by all guests and participants.
• Manage guest inquiries, resolve conflicts promptly, and provide exceptional guest services.
• Enforce safety protocols including lifeguard responsibilities (if certified) and emergency response procedures.
• Engage with children and families through positive interaction, public speaking, and entertainment when needed.
• Maintain cleanliness of the pool deck area and ensure all equipment is properly set up, stored and maintained.
• Collaborate with team members to create a welcoming atmosphere that encourages repeat visits.

Requirements

• Previous experience in lifeguarding or pool safety is highly preferred; current lifeguard certification is a plus.
• Strong background in customer service, guest services, or hospitality environments.
• Ability to handle conflicts effectively with conflict management skills.
• Comfortable working with children and adults of various ages in a lively environment.
• Skilled in cash handling and basic administrative tasks related to guest check-in.

Excellent communication skills.Join us to make waves in creating unforgettable experiences! This role offers an engaging environment where your energy fuels fun, safety, and exceptional service for every guest who walks through our doors.